Refund policy

At Craft Shack, we want you to love your purchase. If you need to return an item, please review our return policy below:

1. Store Credit Only: Returns will be processed as store credit only. Refunds to original payment methods are not available.  Returns will only be accepted within 14 days of delivery.

2. Return Shipping: All return shipping costs will be the responsibility of the buyer. We recommend using a trackable shipping service to ensure your return is received.

3. Custom/Personalized Orders: Please note that custom or personalized orders cannot be returned. Once a mock-up is approved for a custom order, it is considered final and non-refundable.

4. Return Process: 
   - To initiate a return, please visit the "Contact Us" section on our website.
   - Once we receive the returned product, store credit will be issued accordingly. Please allow processing time for the credit to appear in your account.

5. Damaged Products: 
   - If your product is damaged during shipping, please contact us within 24 hours of receiving the item.
   - To facilitate the replacement, include pictures of the damaged product as well as any damage to the shipping box.
   - We will review the information and promptly arrange a replacement at no additional cost.

We appreciate your understanding of our policy. Thank you for shopping with Craft Shack! If you have any questions, feel free to reach out to us.